Virginia International Logistics Transforms Operations with MoveIT

A customer portal, automated processes and real-time operational insight help Virginia improve efficiency, enhance customer service and support continued growth.

As Virginia International Logistics expanded its operations, it needed a transport management platform that could provide greater visibility, automation and control. By partnering with Eureka and implementing the MoveIT Transport Management System (TMS), Virginia transformed its transport management capabilities, streamlined integrations, and improved business-wide communication to support its continued growth.

A Logistics Legacy Built Over Generations

Few transport companies can trace their roots back more than a century. Founded in the 1860s, Virginia International Logistics has grown from a single truck serving local farmers in County Cavan into one of Ireland’s leading logistics providers. Today, the business employs around 250 people and runs over 150 trucks and 400 trailers across Ireland, the UK and mainland Europe.

Outgrowing Legacy Systems

As the company expanded, so did the demands placed on its transport management system. What had once supported the operation was no longer providing the visibility, flexibility and innovation required to support its ambitions.

The Need for Change

Virginia’s existing system enabled the business to process jobs, but it provided limited insight into operational performance, customer activity and profitability.

According to Sean Brady, Lead Business & Systems Analyst, “One of the biggest frustrations the business had with the previous system, was that lack of collaboration or forward thinking.”

Without easy access to meaningful operational data, teams often relied on experience and instinct when making decisions.

“We needed more visibility and granularity in terms of data and information, and a better understanding of our customers and our workflows.”

Recognising the limitations of its existing system, the team began evaluating alternative transport management solutions that could better support its long-term growth.

Finding the Right Partner

During the selection process, Eureka demonstrated a vision that aligned closely with Virginia’s objectives.

Several features immediately stood out, particularly MoveIT’s Customer Portal, which would allow customers to access real-time shipment information, PODs and delivery updates, without needing to contact the traffic office.

The platform’s integration capabilities were equally compelling. MoveIT’s EDI and API connectivity offered the opportunity to automate data exchange between customers, suppliers, ferry operators and third-party systems, reducing administration and eliminating repetitive manual processes.

Reflecting on the early demonstrations, Sean explains, “Even from that first demo, we were shown where we were trying to get to. In many aspects, we’ve got there. However, as constant as change is currently, our demands are ever evolving and the team at MoveIT are always willing and open to any new suggestions and requirements needed!”

One capability that proved particularly valuable was MoveIT’s ability to integrate with major ferry operators.

“The integration with the shipping companies in particular was a massive one for us, and something not as efficient in our previous TMS,” says Sean.

“Our integrations with Irish Ferries and Stena Line, have made life much easier for our planners from booking through to automated invoice reconciliation and payment. It was a big win for us.”

Delivering Immediate Customer Benefits

One of the earliest successes following implementation was the introduction of the MoveIT Customer Portal.

Previously, customers often relied on the traffic office for updates on delivery status and proof of delivery documents. The portal gave them direct access to this information whenever they needed it, improving transparency while reducing the administrative burden for the office staff.

Virginia quickly began seeing the impact.

“Customers can check the live location of trucks, get PODs once drivers send them back, and access information themselves. Previously, that would have been a very admin-heavy process.”

Eliminating Admin Through Integration

A major focus for Virginia was reducing repetitive manual tasks.

Through MoveIT’s EDI and API capabilities, customer orders can now flow directly into the TMS, eliminating much of the manual data entry previously required by office teams.

Sean says, “Receiving customer jobs automatically through EDI and API links has reduced a significant amount of time, especially for some of our larger customers. Our team often just needs to review and accept the job rather than manually entering addresses, customer references, collection references etc.”

Virginia is also using customer-specific EDI integrations to automatically return PODs and completed shipment data back to customer systems, creating a more seamless flow of information between organisations while reducing the risk of manual errors.

Giving Planners Complete Operational Visibility

For Virginia’s planning team, MoveIT has delivered significant day-to-day improvements by bringing vehicle tracking, ferry bookings and operational planning into a single platform, helping planners manage vehicle utilisation more effectively.

“The planning board is a really, really good way for the guys to keep on top of the work that needs to be done and make sure that nothing is missed.”

“Because of the MoveIT TMS, we’ve reduced empty running due to the increased visibility that we now have, which means we are best utilising our time and resources!”

Using integrated vehicle tracking, planners can see vehicle locations directly within MoveIT, giving them greater visibility without switching between multiple systems.

Sean highlights the impact, “When planners open a job now, they can immediately see where the truck is, what temperature the fridge is etc. Instead of leaving the system and logging into other platforms. That’s a huge change for us.”

Improving Driver Communication with Telegram

Another key innovation has been Virginia’s adoption of Eureka’s Telegram integration.

For many transport operators, driver communication is spread across calls, texts and multiple messaging platforms. By integrating Telegram with MoveIT, communications, document returns, and job details are linked directly to operational workflows, giving planners greater visibility and control.

“Integrating the Telegram app, the communication with drivers, POD returns, job updates – it’s just made everything more streamlined and smoother.”

For Virginia, one of the biggest benefits has been the platform’s live translation capabilities, which enable messages to be translated into a driver’s preferred language.

“The translation functionality has been one of the biggest benefits. It removes ambiguity and makes communication much easier for our diverse workforce.”

Following strong adoption across the driver workforce, Virginia is now planning to extend these capabilities further through Eureka’s Driver Portal, helping enhance visibility and workforce communication even more.

Better Data, Better Decisions

While improving operational efficiency was a key objective, Virginia has also gained something equally valuable: better business intelligence.

“I’d say in the last six months, the benefits and improvements that we’ve gained in terms of visibility and granularity, have been tenfold,” says Sean.

Data captured within MoveIT provides the business with greater visibility into customer and route profitability, vehicle utilisation, operational performance and costs, helping teams make faster, more informed decisions.

“Before, it was more of a hunch or a feeling. Now, we have the numbers to support our decisions, and the confidence to act on them.”

As a result, Virginia’s management team can review performance on a weekly basis and take a more proactive approach to decision-making.